IVR Service

IVR is a proven marketing tool that you can use in every aspect of the customer journey. From welcoming customers and collecting their information to providing support and maintaining relationships, IVR can help with that all. Using an IVR number in your marketing campaigns and brand advertisements, you can spark conversations from new customers, delight them with your services and turn into loyal fans. IVR can also be used to collect feedback from your customers with few taps which can make them feel valued while providing invaluable insights to improve your business.

With IVR, you provide your customers with a way to connect with your business whenever they want to. When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. If the agents are not available, customers are provided with the option to leave a voice message so that your agents can get back to them once they come online. With an IVR number, your business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand loyalty.

IVR Service Features

Multi-level IVR
Create multiple levels in your IVR and configure every level separately with intelligently-designed call flows.

Unlimited Call Recording
Keep a tab on every customer conversation with automated & unlimited call recording service.

Intelligent Call Routing
Eliminate long call queues by intelligently routing every caller to the right department & agent.

Professional IVR Recording
Specialised & dedicated voice-over professional provides high-quality IVR recordings.

API & Webhook Integration
Innovate your business solutions with webhook and other third-party application integration.

Instant SMS & Email Alerts
Get instant SMS & email notification for every call your agent misses.