IVR is a proven marketing tool that you can use in every aspect of the customer
journey. From welcoming customers and collecting their information to providing support and
maintaining relationships, IVR can help with that all. Using an IVR number in your marketing
campaigns and brand advertisements, you can spark conversations from new customers, delight them
with your services and turn into loyal fans. IVR can also be used to collect feedback from your
customers with few taps which can make them feel valued while providing invaluable insights to
improve your business.
With IVR, you provide your customers with a way to connect with your business whenever they want to.
When customers call on your IVR number, they can choose from the options available in your IVR menu.
Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in
your team. If the agents are not available, customers are provided with the option to leave a voice
message so that your agents can get back to them once they come online. With an IVR number, your
business stays up 24*7 and that’s a ticket to greater customer satisfaction and better brand
loyalty.
Call Recording
Resolve customer conflicts, train agents and monitor customer service quality using our
automatic and unlimited call recording feature.
Premium Numbers
Pick the most-suited business phone number for your brand from our wide collection of
premium toll-free numbers.
IVR Integration
Integrate your toll-free service with IVR and personalise your caller’s experience with
self-help and virtual receptionist features.
Personalised Greetings
Record a warm and personalised greeting message to welcome your callers with the help of
our professional voice-over artists.
Live Call Monitoring
Monitor your calls in real-time and get a complete insight of active, on-hold and
disconnected calls on your call monitoring dashboard.
Instant SMS/Email Alerts
Send SMS and email alerts to your agents and keep them updated of all the received and
missed customer calls on-the-go.